Digital Coach
Led design of a micro-learning experience that boosted engagement by 63% and reduced attrition by 35%.
Company:
Eskalera Inc.
Industry:
HR & Education
Deliverables:
UX & Strategy, Visual Design, Design System
Timeline
8 months
More than just creative output, he's able to manage a creative process from idea through to completion. Collaborative, curious, and creative are three of the many positive words I'd use to describe him. Diego took a validated and functional product with an MVP design, and turned it into a beautiful and modern interface ready for the enterprise
Rich Kneece
Rich Kneece
Rich Kneece
CTO @Eskalera
CTO @Eskalera
CTO @Eskalera
Overview
Eskalera needed a scalable way to guide employees through personalized growth journeys without feeling like another HR tool.
HR teams lacked real-time visibility into employee well-being and engagement, and the tools were reactive and generic, not personalized.
I led the design of a mobile-first digital coach that helped employees build self-awareness, practice inclusion, and develop soft skills—without feeling like HR homework. The result was a lightweight, in-product experience that HR teams could deploy at scale, with real-time insights into engagement and sentiment.
Overview
Eskalera needed a scalable way to guide employees through personalized growth journeys without feeling like another HR tool.
HR teams lacked real-time visibility into employee well-being and engagement, and the tools were reactive and generic, not personalized.
I led the design of a mobile-first digital coach that helped employees build self-awareness, practice inclusion, and develop soft skills—without feeling like HR homework. The result was a lightweight, in-product experience that HR teams could deploy at scale, with real-time insights into engagement and sentiment.
Overview
Eskalera needed a scalable way to guide employees through personalized growth journeys without feeling like another HR tool.
HR teams lacked real-time visibility into employee well-being and engagement, and the tools were reactive and generic, not personalized.
I led the design of a mobile-first digital coach that helped employees build self-awareness, practice inclusion, and develop soft skills—without feeling like HR homework. The result was a lightweight, in-product experience that HR teams could deploy at scale, with real-time insights into engagement and sentiment.
Iterations
I collaborated closely with product managers, and engineers to fully understand the learning outcomes and psychological drivers we aimed to promote. Key initiatives included:
✔️ Designed a modular framework tailored to user progress
✔️ Translated dense psych concepts into friendly micro-tasks
✔️ Integrated prompts across the app to boost real-time action
✔️ Ran usability tests to refine tone, timing, and visual clarity
✔️ Built reusable coaching components for future product lines
Iterations
I collaborated closely with product managers, and engineers to fully understand the learning outcomes and psychological drivers we aimed to promote. Key initiatives included:
✔️ Designed a modular framework tailored to user progress
✔️ Translated dense psych concepts into friendly micro-tasks
✔️ Integrated prompts across the app to boost real-time action
✔️ Ran usability tests to refine tone, timing, and visual clarity
✔️ Built reusable coaching components for future product lines
Iterations
I collaborated closely with product managers, and engineers to fully understand the learning outcomes and psychological drivers we aimed to promote. Key initiatives included:
✔️ Designed a modular framework tailored to user progress
✔️ Translated dense psych concepts into friendly micro-tasks
✔️ Integrated prompts across the app to boost real-time action
✔️ Ran usability tests to refine tone, timing, and visual clarity
✔️ Built reusable coaching components for future product lines
Impressive results
Progress in power skills
87%
Increase in weekly engagement
63%
Average satisfaction score
4.7/5.
Impressive results
Progress in power skills
87%
Increase in weekly engagement
63%
Average satisfaction score
4.7/5.
Impressive results
Progress in power skills
87%
Increase in weekly engagement
63%
Average satisfaction score
4.7/5.
Other Cases
Other Cases
Other Cases
