Digital Coach
Most DEI tools get opened once and forgotten. Eskalera wanted coaching that felt human, so I introduced short nudges for conflict resolution, belonging, and team skills. The challenge wasn't making it look good. It was making it feel worth opening on a Tuesday morning.
Impact & Delivery
Contributed to a 35% reduction in attrition.
Session UX and interaction model → 63% weekly return rate.
Achievements tracking → 4.7/5 satisfaction score.
Design system built to scale across whole suite.
Diego artfully balanced technical effort and product goals. I've seen trade-off discussions get contentious, but Diego always managed them with patience, grace, and expertise
