Work
Shipt (shipt.com)
Led design for 0→1 returns experience, helping 300K+ shoppers self-serve returns and launching with CSAT 8% above company average.
Venmo (venmo.com)
Designed Venmo’s punch card rewards experience for 10M+ users across three campaign types, creating a system flexible enough to scale across growth offers.
Eskalera (eskalera.com)
Led Eskalera’s digital coach from concept to launch, driving a 63% weekly return rate and helping turn a DEI tool into a habit-forming product.
Procore (procore.com)
Redesigned Procore’s location workflow, increasing tagged items 2.5x and reducing duplicate entries by 50% for field teams.