GroundTruth
Redesigned the self-serve buying flow, increasing conversion to first spend by 5x
I redesigned GroundTruth Ads Manager around advertiser outcomes, creating a more guided way to configure and launch campaigns across every media channel. Compared with the previous experience, the new flow increased signup-to-first-spend conversion from 4% to 20%.

About
GroundTruth Ads Manager had expanded to support more channels, targeting methods, and campaign configurations, but its core buying flow had not evolved at the same pace. Only 17% of new users entered the previous manual setup experience, and just 4% progressed from signup to spending their first dollar. Working closely with the Product Manager, I redesigned campaign creation to guide advertisers through complex decisions while helping them understand whether their campaign could deliver successfully. Compared with the previous self-serve flow: - Buying-flow entry increased from 17% to 55% - Signup-to-first-spend conversion increased from 4% to 20% - 15% of V2 signups progressed to more than $100 in spend The redesign did more than modernize the interface. It helped substantially more new advertisers enter the buying experience, configure a campaign, and become spending customers.
Diego listens well and delivers design on time with great attention to detail. He is not shy about discussing trade-offs and is always ready to collaborate on creating experiences users find valuable.

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